Last updated: 22. January 2025

At Motorsport Werk, we aim to provide reliable worldwide shipping for all our customers. This Shipping and Delivery Policy outlines the terms and conditions related to the shipment of orders placed on https://motorsport-werk.com.

1. Shipping Destinations

We offer shipping worldwide. If you are located in a region where shipping is restricted or unavailable, we will notify you promptly after you place an order. For any special requests, such as express shipping, please contact us via our contact form or email before placing your order.

2. Shipping Options

We offer the following shipping options:

  • Standard Shipping: Available for all destinations, with delivery times varying based on location and seasonality.
  • Express Shipping: Offered upon individual request. To arrange express shipping, please contact us via our contact form or email at contact@motorsport-werk.com before placing your order.

3. Shipping Fees

Shipping fees are calculated based on the shipping provider’s rates and packaging costs. We follow a cost-forward principle, meaning there are no additional premiums or surcharges on shipping costs. The final shipping cost will be displayed during the checkout process.

4. Processing Times

Orders are typically processed within 1-2 business days. If we expect any delays in processing your order, we will inform you promptly via email.

Please note:

  • Orders are not processed on weekends or public holidays.
  • During peak seasons (e.g., holidays), processing times may be extended. You will be notified in advance of any delays.

5. Delivery Times

Delivery times vary based on the destination and the selected shipping option:

  • Standard Shipping: Delivery timelines will vary depending on the season and the destination. Typical delivery times will be communicated at checkout or in the shipping confirmation email.
  • Express Shipping: Delivery times depend on the shipping provider’s availability. For inquiries about express delivery timelines, contact us prior to placing your order.

6. Shipping Carriers and Tracking

We ship all orders via DHL. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the delivery progress on the DHL website.

7. Customs, Duties, and Taxes

For international shipments, the seller (Motorsport Werk) is responsible for covering any additional costs, including customs duties, taxes, or import fees. If you encounter any issues with customs or import charges, please contact us for assistance.

8. Lost, Delayed, or Damaged Shipments

We handle cases of lost, delayed, or damaged shipments in accordance with DHL’s policies and guidelines. If your package has been lost or damaged in transit:

  • Contact us immediately at contact@motorsport-werk.com with your order details and tracking number.
  • We will coordinate with DHL to resolve the issue and will keep you informed of the outcome.
  • Resolutions may include a replacement or refund, depending on DHL’s investigation and final determination.

9. Returns and Return Shipping

If you wish to return a product, please refer to our Terms and Conditions or Refund Policy. In most cases:

  • You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., defective or incorrect item).
  • We do not provide return labels unless otherwise stated. Please contact us for return instructions.

10. Contact Us

If you have any questions or concerns about this Shipping and Delivery Policy, please contact us:

Email: contact@motorsport-werk.com